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Front Office Course

ENDED
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Online / Distance Learning
Ended last Jul 31, 2021
ZAR  4,500.00

Details

Do you have a bubbly personality, confident and well spoken? Do you enjoy working with people and can handle working under pressure? Front Desk Agents / Guest Services Agents  are getting employed in top Resorts, Hotels, Boutique Hotels and Lodges all over the world. Study online with us and open the world of endless career opportunities. Working in Hotel Front Office is a great way to live in big, vibrant cities, travel the world and adventure while you are earning. The opportunities are endless! Ever imagined yourself living in Maldives surrounded by the beautiful all-year-round warm turquoise beaches while working in a top Resort, or working for a World-class Hotel in Dubai or Qatar or working in a Golf Course Resort in Florida, USA? It is possible! Enrol for our Hotel Front Desk Agent Online Course now and put yourself in better opportunities to travel the world while working in beautiful hotels.

Outline

What will I learn from the Front Office Course?

Our Front Office Course is designed by industry experts and you will learn the following: 

 

  • Introduction to the Front Office Department
  • The job description of a Front Office / Guest Service Agent
  • Working in 3, 4 and 5 Star Resorts, Hotels and Lodges around the World
  • Providing exceptional customer service in the Front Office

 

Course Structure

 

Introduction to Hotel Front Office
  • Personality of a Front Office personnel
  • Grooming and personal presentation of Front Office personnel
  • The job description of a Front Desk / Guest Service Agent
  • Departments of the Hotel Front Office department
  • Etiquette and manners of Front Office staff
  • Front Office stationery
  • Introduction to 3, 4 and 5 Star Resorts, Hotels and Lodges

 

Duties and Responsibilities of Hotel Front Office Personnel
  • Preparation for beginning of shift in the Front Office
  • Reception, Lobby and Lounge cleanliness
  • Room status reports
  • Cash deposits
  • Room allocation and assigning rooms
  • Front Office procedures – Check-in, Check-out, Currency exchange, cashier procedures
  • Verifying guest registration
  • Preparing welcome letters
  • Liaising with other departments e.g. Housekeeping, F&B, etc
  • Cash float
  • Reports – arrivals, departures, VIP guests
  • Checking rooms
  • Handling reservations
  • Checking accommodation availability and assigning rooms to guests
  • Collecting detailed information while guest registration 
  • Creating a guests' accounts  
  • Different room types in Hotels
  • Front Desk standard checklist
  • Procedure for handling a sick guest
  • Generating reports at Front Office
  • Handling bomb threat and other emergencies in Hotels
  • Handling guest complaints in the Front Office
  • Settling guests' payments at the time of check-out
  • Telephone skills
  • Standard telephone greetings used in hotels
  • Calculating room count in hotels
  • How to handle guests waiting for a room
  • Handling cancellations
  • Handling VIP and VVIP arrivals in hotels
  • How to handle walk in guests
  • Key terms and jargons used in hotel Front Office
  • Room status terminology
  • Safety deposit box procedure
  • Room move procedure
  • On queue procedure
  • Settlement of guest account 
  • Understanding the guest and exceeding expectations
  • Preparing welcome kit for arrivals
  • Releasing tentative and non-guaranteed bookings
  • Handling group bookings - pre-arrivals
  • Handling group check-ins
  • Verbal communication
  • Deal effectively with difficult customers and turn complaints into opportunities
  • Adopt the skills and techniques that routinely deliver positive customer experiences
  • Up-selling tips in the Front Office
  • Tips on delivering 5 Star service

 

Which jobs can I find after completing this course?

After this course, you can find jobs in  Resorts, Hotels, Lodges and Guest House in the following departments:

  • Front Desk Clerk /  Receptionist
  • Guest Service Agent

  • Guest Service Executive

  • Concierge
  • Reservations Clerk
  • Front Office Manager

 

Who should enroll the Front Office Course

Basically, our Front Office course is suitable for any individual who is passionate about the Hospitality industry and is looking to work in the Front Office department in Resorts, Hotels and Lodges

 

Speaker/s

This course is facilitated by Sam, a highly experienced hospitality professional with more than 20 years in the hospitality field.

Schedules

Apr 01, 2021 - Jul 31, 2021
ENDED
Daily
No. of Days: 90
No. of Participants: 12
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Sam Hospitrain (Pty) LTD t/a Sam Hospitality Consulting & Training is a fully registered, 100% Female Black Owned company with BBBEE Level 1 scoring. We are a well-established hospitality consulting company providing a wide range of packages to hospitality establishments. We have accumulated many years’ experience having had worked with amazing hospitality establishments throughout South Africa and neighbouring countries, from big resorts and hotels to small boutique hotels, guest houses and villas.  We run onsite short training programs which enable hospitality establishments and employees to build a strong foundation in the hospitality sector, updating their skills with modern day technology, terminology and increasing their expertise within the hospitality world.

Operating since 2011 in South Africa, Sam Hospitality Consulting & Training is dedicated to providing personal, professional and quality service to the hospitality sector. Be it a 3 or 5 Star Hotel, Resort, Lodge, Conference Venue, Luxury Villa, Boutique Hotel, Guest House or Restaurant, we promise to deliver the best service.

SAM Hospitality Training
130 Vlei Road, Fairleads, Benoni, Gauteng, South Africa 1512
+27827659238
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