Details
The objective of this course is to ensure that staff members who deal with the company’s clients, suppliers and other callers are equipped with the knowledge and skills to deal with the situations as they present themselves. These include controlling and guiding the outcome of calls to ensure the desired outcome, dealing with difficult callers and promoting the company’s image.
More than half of all business is initiated and/or takes place over the telephone. Customers and their business are won or lost by the way they are treated over the telephone.
TRADE
Photo Gravure Cylinder Processing
Electronic Composition
Photolithography
Process Engraving
Electronic Origination
Continuous Stationery Machine Minding
Flexographic Machine Minding
Gravure Machine Minding
Lithography(Paper Section)
Lithography(Metal Decorating)
Roll Label Machine Minding
Rotary Offset Machine Minding
Screen Printing
Lithography(Metal Decorating) - Dry Litho Mono Block
Bag Making
Carton Making
Corrugated Board and Container Machine Minding
Rotary Printing and Re-Reeling - Flexography
Rotary Printing and Re-Reeling - Gravure
Corrugated Board Manufacturing Machine Minding
Corrugated Board Printing & Finishing Machine Minding
Can Making
End Making
Laminating
Paper Sack Making
Bookbinding Craft/Cutting
Bookbinding Mechanised/Cutting
Stationery and Envelope Machine Adjuster
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