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Hotel Front Office Course

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Online Short Course by  5 Star Hospitality Training
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Online / Short Course

Details

Do you have a bubbly personality, confident and well spoken? Do you enjoy working with people and can handle working under pressure? Front Desk Agents / Guest Services Agents  are getting employed in top Resorts, Hotels, Boutique Hotels and Lodges all over the world. Study online with us and open the world of endless career opportunities. Working in Hotel Front Office is a great way to live in big, vibrant cities, travel the world and adventure while you are earning. The opportunities are endless! Ever imagined yourself living in Maldives surrounded by the beautiful all-year-round warm turquoise beaches while working in a tope Resort, or working for a World-class Hotel in Dubai or Qatar or working in a Golf Course Resort in Florida, USA? It is possible! Enroll for our Hotel Front Desk Agent Online Course now and put yourself in better opportunities to travel the world while working in beautiful hotels.

Outline

Introduction to Hotel Front Office
  • Personality of a Front Office personnel
  • Grooming and personal presentation of Front Office personnel
  • The job description of a Front Desk / Guest Service Agent
  • Departments of the Hotel Front Office department
  • Etiquette and manners of Front Office staff
  • Front Office stationery
  • Introduction to 3, 4 and 5 Star Resorts, Hotels and Lodges
Duties and Responsibilities of Hotel Front Office Personnel
  • Preparation for beginning of shift in the Front Office
  • Reception, Lobby and Lounge cleanliness
  • Room status reports
  • Cash deposits
  • Room allocation and assigning rooms
  • Front Office procedures – Check-in, Check-out, Currency exchange, cashier procedures
  • Verifying guest registration
  • Preparing welcome letters
  • Liaising with other departments e.g. Housekeeping, F&B, etc
  • Cash float
  • Reports – arrivals, departures, VIP guests
  • Checking rooms
  • Handling reservations
  • Checking accomodation availability and assigning rooms to guests
  • Collecting detailed information while guest registration 
  • Creating a guests' accounts  
  • Different room types in Hotels
  • Front Desk standard checklist
  • Procedure for handling a sick guest
  • Generating reports at Front Office
  • Handling bomb threat and other emergencies in Hotels
  • Handling guest complaints in the Front Office
  • Settling guests' payments at the time of check-out
  • Telephone skills
  • Standard telephone greetings used in hotels
  • Calculating room count in hotels
  • How to handle guests waiting for a room
  • Handling cancellations
  • Handling VIP and VVIP arrivals in hotels
  • How to handle walk in guests
  • Key terms and jargons used in hotel Front Office
  • Room status terminology
  • Safety deposit box procedure
  • Room move procedure
  • On queue procedure
  • Settlement of guest account 
  • Understanding the guest and exceeding expectations
  • Preparing welcome kit for arrivals
  • Releasing tentative and non-guaranteed bookings
  • Handling group bookings - pre-arrivals
  • Handling group check-ins
  • Verbal communication
  • Deal effectively with difficult customers and turn complaints into opportunities
  • Adopt the skills and techniques that routinely deliver positive customer experiences
  • Up-selling tips in the Front Office
  • Tips on delivering 5 Star service 
Which jobs can you find after completing this course?

After this course, you can find jobs in  Resorts, Hotels, Lodges and Guest House in the following departments:

  • Front Desk Clerk /  Receptionist
  • Guest Service Agent

  • Guest Service Executive

  • Concierge
  • Reservations Clerk
  • Front Office Manager
Who should enroll the Front Office Course

Basically, our Front Office course is suitable for any individual who is passionate about the Hospitality industry and is looking to work in the Front Office department in Resorts, Hotels and Lodges

How long does the Front Office Course take?

Our Front Office Course takes  4 weeks. The course is done online, in the comfort of your own space. On successful completion, you will receive a Certificate. Please note that there are no assessments, however, you have to complete all assignments and get at least 50% to pass. 

Speaker/s

Your course instructor is Samkeliso Nkwanyane (Sam), whos is an exert in the hospitallity field.
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We offer 5 Star hospitality training in the folowing departments:
  • Guest House Owners and Managers
  • B&B Owners and Managers
  • Housekepeeping
  • Room attendants
  • Executive Housekeepers
  • Waiters and Waitresses
  • Butlers
  • Bartenders
  • Front Office Clerks
  • Guest Services Agents
  • Guest Service Executives
  • Bellmen
  • Concierge
  • Front Office Managers
  • Food & Beverage Managers
  • Sales & Marketing for Hospitality 
We offer courses online and onsite.
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