Details
The perception of our communication directly affects the perception of the orgaisation we represent. As soon as we pick up the phone, we accept 100% of the responsibility for the call. Telephonic and written correspondence may be the first contact with your customers, and it should not be the last. This interactive workshop will equip delegates with the skills to control what they say and how they say it.
Outline
- Do’s and don’ts for inbound and outbound calls
- Netiquette: communicating via the Internet
- Communication styles and role play
- Dealing with angry correspondence
Our business is to make your business succeed!
Your business will benefit when your staff receive practical, solutions-driven and leading edge information from our Soft Skills Training Workshops and comprehensive Skills Development services. We have 25+ years of experience in the Education and Training environment, locally in Port Elizabeth, nationally in South Africa, and internationally and continue to evolve in order to deliver the most relevant Staff Training Courses for this fast-paced, ever changing and competitive business world.
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