Key Steps to Business & Telephone Etiquette
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Key Steps Training
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The first contact a prospective customer has with your organisation is often over the telephone. What impression do they get? Allow us to empower you with telephone techniques, to enable you to develop superior business relationships and provide quality
support. You will learn to couple professional vocal skills with active listening to satisfy even the most challenging customer. This workshop also prepares you to meet and greet clients in person. You will feel confident about the do’s and don’ts of professional
business etiquette and engage with others in a professional and welcoming manner. We are privileged to support you to take Key Steps to
“be the difference that makes the difference”.
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We are a niche training, development and coaching consultancy that offer you solutions that really get results. We are Services SETA Accredited (#2257), BEE Level 2 and have over 20 years’ experience making a difference. We have four key areas of speciality (see below) and are unique in our ability to quickly and strategically analyse your specific and diverse needs in order to create “Key Steps” to meet your exact learning and development objectives and offer optimal return on investment (ROI).
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