Details
- Who is the most important person in your company?
- Is your receptionist the Director of 1st Impressions?
- How many compliments do you receive about your receptionist?
- Have you ever INVESTED in that Receptionist – the person who makes the Company go?
- Is your Receptionist an Income generator OR a Loss creator?
Several phone lines are ringing, lights on the phone are blinking, co-workers are asking questions, and here comes a customer…
How does the person manning the front desk of your office or business handle several people simultaneously with professionalism and poise?
What message does your customer receive – one of chaos or one of professionalism? This fast-paced course is specifically designed to answer these and other important questions.
- Stand out from the noise
- Captivate your customers while delivering a memorable message
- Be a walking ambassador for the vision and values of the company
Outline
- Internal versus external customers
- Image and Grooming
- Knowing my company
- Why customer care is important
- Meeting and exceeding customer expectations
- The Communication Jungle: Understanding Different Communication Styles
- Call response time
- Putting callers on hold
- Transfer of calls
- Dealing with visitors
- Taking Messages
- Welcoming people to your business
- Directing client traffic
- Ethics and Discretion
- Proper Etiquette
- Empathy
- How to deal with ANGER and CONFLICT
- Calming difficult customers
- Handling Complaints
- Putting it All Together
- Action Plan
Our training is based on creating an environment where the learner is the most important person. The trainer is there to guide and facilitate. Within our programs, participants become engaged in an experience that mirrors the pressures and challenges faced
in a real-world situation. Personalized Certificates are issued to each delegate on completion of the program.
The Peer Group consists of skilled specialists, who cumulatively have more than 80 years of experience in the Human Resource field.
The Peer Group has been in business for over 16 years and prides itself on it’s loyal Customer Base. Our clients regard our facilitators and training as world class. In our programs, participants become engaged in an experience that mirrors the pressures and challenges faced in a real world situation.
The Peer Group’s point of difference lies in the results they achieve.
The Peer Group strives to consistently exceed customers’ expectations in terms of:
- World class training programmes
- Brilliant trainers
- Excellent customer service
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