Details
Your organisation’s first impression will never be forgotten. This programme will assist receptionists to build rapport with visitors and callers. Receptionist should look and be calm and we cover techniques to self-manage and stay organised. Delegates will know how to interact with all stakeholders professionally and politely, even in difficult situations.
Outline
- Self-management and organising tips and tools
- Understanding communication and customer styles
- Screening calls and message-taking
- Dealing with difficult or unsatisfied customers
Our business is to make your business succeed!
Your business will benefit when your staff receive practical, solutions-driven and leading edge information from our Soft Skills Training Workshops and comprehensive Skills Development services. We have 25+ years of experience in the Education and Training environment, locally in Port Elizabeth, nationally in South Africa, and internationally and continue to evolve in order to deliver the most relevant Staff Training Courses for this fast-paced, ever changing and competitive business world.
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