Details
The purpose of the ITIL Foundation certificate in IT Service Management is to certify that you have gained knowledge of the ITIL terminology, structure and basic concepts and understand the core principles of ITIL practices for Service Management.
Outline
Speaker/s
Lynette Baker
ITIL® Expert and Practitioner, PRINCE2® Practitioner, PRINCE2 Agile® Project Management, AgilePM®, Cobit® 5, APMG International LeanITTM, ISO/ECI 20000TM (Exin)
Lynette has worked in the IT environment for more than 20 years in various roles including Service Desk Management, IT operations and Service Delivery as well as internal consulting and independent consulting roles. She has expert knowledge of Service Management and Project Management best practice methodologies. She has been personally engaged in many large-scale Service Management and Project Management Practice initiatives during her career, and is passionate about making Service Management and Project Management as simple, efficient and effective as possible.Founded in 2000, ChangeWright specialises in change management, offering change management advisory services, resourcing, training and products.
The training we offer is highly acclaimed, incorporating a solid theoretical foundation but also drawing strongly from our extensive experience in helping to deliver more than 200 large and complex change initiatives, serving many of the leading private and public sector organisations in Southern Africa. Our most popular course, Managing Change in Project Environments, is fully aligned with the Global Change Management Standard recently developed by the Global Association of Change Management Professionals and is aimed at equipping change practitioners to position, manage and sustain project-driven change. This course comes with a comprehensive change management toolkit.
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