National Certificate: Information Technology Business Analysis Support Practice NQF 5
Online Certification by
Training Force (Pty) Ltd
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Purpose : The purpose of this Qualification
To develop learners with the requisite competencies against the skillsprofile for the systems support career path (The overarching aim being todevelop a broader base of skilled ICT professionals to underpin economicgrowth) The qualification may be acquired in the traditional way of formal study aswell as in the workplace, through learnerships.
Acquiring the qualificationthrough learnerships has the potential of addressing the problems of thepast, where newly qualified people getting into the industry struggled to getemployment, because they were required to have practical experience.
Theworkplace experience can now be gained while acquiring the qualificationthrough the various learnership schemes that are planning to use thisqualification.
A qualifying learner at this level will be a well-rounded IT professionalbuilding on foundational technical skills acquired at NQF level 4, via theNational Certificate in IT Technical Support or equivalent.
This qualificationis expanding the specialisation(s) started at NQF level 4 into the core fieldof networking and support, with further specialisation(s) into IT Supportfields or in any other related vertical or enabled markets.
Entry Criteria
■ Numeracy at NQF level 4
■ Literacy at NQF level 4
Skills Outlines
■ Qualifying learner should be capable of:
■ A learner will be able to:
■ Use a logical methodology to troubleshoot the common types of hardware and software problems typically encountered in the day-to-day operations of a department in an organisation.
■ Understand the role of technology in the business context.
■ Demonstrate basic application support skills
■ Demonstrate operating system support skills
■ Demonstrate network support skills
■ Relate business problems and information technology solutions
■ Demonstrate appropriate technical reporting skills
■ Demonstrate appropriate customer care in the contextof IT support
■Function appropriately in a change managementprocess within a support team
■ Demonstrate hardware support skills for server computers
■ Demonstrate an understanding of Systems Support contextualised within a selected work area.
To develop learners with the requisite competencies against the skillsprofile for the systems support career path (The overarching aim being todevelop a broader base of skilled ICT professionals to underpin economicgrowth) The qualification may be acquired in the traditional way of formal study aswell as in the workplace, through learnerships.
Acquiring the qualificationthrough learnerships has the potential of addressing the problems of thepast, where newly qualified people getting into the industry struggled to getemployment, because they were required to have practical experience.
Theworkplace experience can now be gained while acquiring the qualificationthrough the various learnership schemes that are planning to use thisqualification.
A qualifying learner at this level will be a well-rounded IT professionalbuilding on foundational technical skills acquired at NQF level 4, via theNational Certificate in IT Technical Support or equivalent.
This qualificationis expanding the specialisation(s) started at NQF level 4 into the core fieldof networking and support, with further specialisation(s) into IT Supportfields or in any other related vertical or enabled markets.
Entry Criteria
■ Numeracy at NQF level 4
■ Literacy at NQF level 4
Skills Outlines
■ Qualifying learner should be capable of:
■ A learner will be able to:
■ Use a logical methodology to troubleshoot the common types of hardware and software problems typically encountered in the day-to-day operations of a department in an organisation.
■ Understand the role of technology in the business context.
■ Demonstrate basic application support skills
■ Demonstrate operating system support skills
■ Demonstrate network support skills
■ Relate business problems and information technology solutions
■ Demonstrate appropriate technical reporting skills
■ Demonstrate appropriate customer care in the contextof IT support
■Function appropriately in a change managementprocess within a support team
■ Demonstrate hardware support skills for server computers
■ Demonstrate an understanding of Systems Support contextualised within a selected work area.
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Training Force is a member of Workforce Holdings Training & Consulting Cluster. We are a registered training provider focused on delivering industry and jobspecific skills assessments and training interventions to businesses and their employees across a variety of industries. Since our establishment in 2003, we have provided service to
over 3 500 companies with training interventions and upskilled over 200 000 workers through our branches accross South Africa. By delivering practical training solutions, we help businesses secure a more productive workforce. All our learnerships are aligned with SAQA (South African Qualifications Authority), the National Qualifications Framework (NQF) and accredited with SETA Quality Assurance departments.
over 3 500 companies with training interventions and upskilled over 200 000 workers through our branches accross South Africa. By delivering practical training solutions, we help businesses secure a more productive workforce. All our learnerships are aligned with SAQA (South African Qualifications Authority), the National Qualifications Framework (NQF) and accredited with SETA Quality Assurance departments.
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