ADVANCED ADMINISTRATIVE AND EXECUTIVE SUPPORT BUSINESS TRENDS MASTERCLASS
Details
Success in the continuously evolving and high-pressured environment of Executive Support, requires you to continually refine your knowledge and refresh your skill set. To thrive in this role, you need to be able to assert your value and be resilient when navigating through competing expectations and the demanding situations that can arise. The inaugural advanced administrative and executive support business trends masterclass is an essential professional development program specifically designed to help you develop the skills necessary to succeed in Executive Support. Exploring some of the complexities of the role and the challenges faced today, this unique event will help you adapt to change, refine your communication skills and manage difficulties in the workplace. Through inspirational presentations from leading Admin and Executive Support professionals, interactive panel sessions and expert commentaries, this event will provide practical approaches and tools to empower, motivate and maximise your effectiveness in the role.
KEY LEARNING OUTCOMES
- Understand and apply strategic language used by managers and executives;
- Analyse operational systems in their areas of responsibilities and develop enhancement plans;
- Understand the risks associated with handling confidential information and developing sustainable risk mitigators;
- Manage changing roles and responsibilities whether working with bosses, peers, team members or external stakeholders;
- Meet dynamic work expectations by expanding proactive capabilities;
- Assertively and confidently manage conflicts to achieve results;
- Apply emotional intelligence and effective listening practices;
- Use strategic diplomacy to handle office politics, difficult people and demanding situations
- Effectively run office projects from initiation to close-out
- Introduction to Leadership & Management
METHODOLOGY
Small group discussions / Case study work / Problem-solving real work issues / Individual action plan
Comprehensive reference materials to take away with you.
TARGETED AUDIENCE
Executive Support professionals, Executive Assistants, Personal Assistants, Professional Assistants, Administrative Managers, Administrative Assistants, Clerical Assistants & Secretaries , Project Officers, Office Managers, Departmental Assistants and Coordinators, Faculty Officers
Outline
UNDERSTANDING THE ASSISTANT’S CHANGING ROLE IN A CHANGING WORKPLACE
CULTIVATING A MORE PERFECT ASSISTANT/MANAGER PARTNERSHIP
- UNDERSTAND THE PURPOSE AND IMPORTANCE OF EFFECTIVE OFFICE ADMINISTRATION
- COMMUNICATING WITH GREATER TACT, DISCRETION AND EMOTIONAL INTELLIGENCE
- SHARPENING YOUR PUBLIC RELATIONS SKILLS BY ENHANCING YOUR COMMUNICATION SKILLS
- ENHANCING YOUR BUDGETING EXPERTISE BY RUNNING OFFICE BUDGETS – FORECASTING AND BUDGETING PROCESS
- DEVELOPING EFFECTIVE SUPERVISORY & LEADERSHIP SKILLS
- EMPOWERING STRATEGIC CHARACTERISTICS FOR HIGH PRODUCTIVITY
- FILING MANAGEMENT AND EVALUATING EMERGING TECHNOLOGY
- DEVELOPING EFFECTIVE SUPERVISORY & LEADERSHIP SKILLS
- EXPLORING LINKAGES BETWEEN STRATEGY, PROJECTS AND OPERATIONS
- MASTERING THE FINE ART OF NEGOTIATION
-
BALANCED SCORECARDS
Speaker/s
MARJON MEYER
Training & Development Specialist - Speaker, Facilitator & Coach
Marjón is a leading Industrial Sociologist and a Human Resource Development Consultant, a demanding, energetic and enthusiastic facilitator of various training programmes. She is in demand for training, strategic sessions, consultation and implementation of HR systems and strategies, coaching, development work and motivational talks
Special Offer
INVESTMENT
ZAR 17 999.00 Excl VAT per Delegate Excl VAT Which Inclusive of 5 Days Training, Networking Lunch, Refreshment, Training Materials, Certificate of Attendance
COURSE BENEFITS: Excursion, Corporate Gifts, Gala Dinner, Body Massage & Pamper
To register for this Event please ask for complete course brochure and fill in the attached registration send it via email to [email protected]
We provide rare insights, advanced training and unpublished perspectives on issues which are indispensable to business Professionals and Leaders Our practical conferences, large scales events,
workshops and in-house training programs are up to date with industry trends, technological developments and the regulatory landscape we are your ultimate partner in taking your career and your organization to the next level
We have set out below some of the main reasons why we feel GENALPHA can help you achieve your training goals
- We have immense experience in working with companies from all sectors, so you can rest assured the course will cover your specific needs
- We can supply you with the training expertise required. Which means you can be sure that the delivery of the programme will get you the results you wish
- Our trainers are all certified Master trainers, which means that the training will be carried out by trainers who have achieved the highest level of expertise in their chosen field
- Our training is highly practical and participative, meaning that your delegates will have a much greater success rate of learning and developing as we will cater for all learning styles through participation ...
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