National Certificate: Contact Centre and Business Process Outsourcing Support NQF 3 LP80566
Online Certification by
Training Force (Pty) Ltd
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Purpose : This qualification is intended for persons who already work as Contact Centre and/or Business Process Outsourcing agents or who wish to join the contact centre and/or Business Process Outsourcing industry. The qualification provides an introduction
to contact centre and/or Business Process Outsourcing operations. The qualification will equip learners with the underpinning knowledge and skills to be able to supply high quality customer service.
Entry Criteria :
■ Communication at NQF Level 2.
■ Mathematical Literacy at NQF Level 2.
■ Computer Literacy at NQF Level 3.
Skills Outline :
■ Provide effective customer service in a contact centre and/or Business Process Outsourcing centre
■ Demonstrate knowledge of and use communication technology in a contact centre environment ■ Capture data to track interactions
■ Work effectively as a team member in a group to enhance team performance
Entry Criteria :
■ Communication at NQF Level 2.
■ Mathematical Literacy at NQF Level 2.
■ Computer Literacy at NQF Level 3.
Skills Outline :
■ Provide effective customer service in a contact centre and/or Business Process Outsourcing centre
■ Demonstrate knowledge of and use communication technology in a contact centre environment ■ Capture data to track interactions
■ Work effectively as a team member in a group to enhance team performance
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Training Force is a member of Workforce Holdings Training & Consulting Cluster. We are a registered training provider focused on delivering industry and jobspecific skills assessments and training interventions to businesses and their employees across a variety of industries. Since our establishment in 2003, we have provided service to
over 3 500 companies with training interventions and upskilled over 200 000 workers through our branches accross South Africa. By delivering practical training solutions, we help businesses secure a more productive workforce. All our learnerships are aligned with SAQA (South African Qualifications Authority), the National Qualifications Framework (NQF) and accredited with SETA Quality Assurance departments.
over 3 500 companies with training interventions and upskilled over 200 000 workers through our branches accross South Africa. By delivering practical training solutions, we help businesses secure a more productive workforce. All our learnerships are aligned with SAQA (South African Qualifications Authority), the National Qualifications Framework (NQF) and accredited with SETA Quality Assurance departments.
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