COVID 19 Crisis Communication and Management (Online Training)
Details
The COVID-19 pandemic has changed the world from business as usual to what is now being called the "New Normal". The velocity with which the corona virus spread and its impact has been severe and has caught most governments, businesses and communities by surprise. Not only is it a developing story, it is also a story in which fake news have done harm, and resources put under severe stress.
In today’s always-on “real-time” news world companies have little time to avert or respond to a crisis such as COVID - 19. Crises come in many shapes and sizes and unfortunately they do not wait for pandemics to finish.
Stakeholders expect companies to be ready to deal with the hand of fate and to act responsibly. In fact, surveys around the Globe shows that stakeholders expect companies to contribute and that how they respond to the massive challenges will either create or break reputations for decades to come.
How speedily a company reacts and communicates and demonstrates the duty of care during this COVID -19 and other crises, improves perceptions and speeds recovery.
The key to this is to have in place a real-time crisis capability such as a crisis management and communication plan, trained personnel, and the know-how to hopefully avoid, plan for and act when a crisis arises.
Many companies found themselves trying to deal with the fallout of the pandemic whilst trying to plan and act at the same time, creating unnecessary stress and problemsCourse Outcomes:
- The Latest know-how on the COVID-19 crisis and how it is unfolding, and the lessons learnt to date
- Understand the different types of crisis and what will be regarded as adequate response by stakeholders
- How to protect the organisation’s hard-earned reputation
- How to develop an integrated COVID-19 crisis Management for the Business, one that incorporates best practices
- Develop and train a crisis team with members that will understand their roles and responsibilities
- How to communicate before, during and after a crisis
Intelligent Africa develops, market and manage training programs and conferences to both the private and public sector throughout Africa.
Established in 2004, our team is experienced and professional. Through our multi-national, multi-language team we have clients in man African countries.
By using critical market research methods in the designing and production of our events, we are able to identify the unique challenges facing local and African businesses today. Our commitment to service excellence means that we deliver genuine business solutions at competitive rates. Our research-driven, tailor-made events relate directly to market movements and environmental changes. Intelligent Africa draws on a diverse pool of industry professionals in the production and staging of its events, in order to provide delegates with the ultimate learning experience. Our qualified presenters are accredited and have vast experience in their areas of expertise.
Not only do our subject-matter experts possess a wealth of knowledge, relevant qualifications and solid industry experience, but they are required to demonstrate exceptional presentation/facilitation skills in order to keep delegates interested and focused at all times. ...
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