Details
Course Overview
Whether it's in the form of visible hostility or silent resentment, conflict in the workplace can take a devastating toll on productivity and morale. Managing interpersonal differences is essential to business and protects the emotional health of employees. In this self-paced course, you will learn how to help others settle their differences and work constructively as individuals and groups with a common purpose.
Outline
Course Outline
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Guiding principles
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What’s your style?
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Nine approaches to managing conflict and disagreement
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Introducing the process
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Phase I: Explore
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Phase II: Plan
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Phase III: Prepare
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Phase IV: Implement
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Review case: serving the customer
NextGen is a South African Level 2 B-BBEE company with its head quarters in Randburg, Johannesburg. NextGen was incorporated in 2005 with the aim of providing businesses across all industry sectors with professional services, technology solutions and skills development programmes tailored to meet their information technology challenges.
NextGen was founded by a group of professionals from the financial services sector. Their vision was to create an organisation that companies could turn to for assistance with any information technology challenge. Their goal was to provide more holistic solutions to the information technology challenges companies faced.
NextGen has been specifically constructed to provide end to end solutions to customers for all their ICT requirements in both the operational and project based environments. We have ensured that within the companies we have many complimentary facets to ensure that we can meet almost any ICT requirement a customer may have.
NextGen was constituted with this vision in mind and currently comprises of six areas:
- NextGen Training Solutions
- NextGen Technologies ...