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A critical role for managers is the ability to manage conflicts between associates, with subordinates or peers.
Managers need to be able to listen empathetically, ask the right questions, evaluate the people involved, and determine the right level of intervention and the best approaches to resolve conflict. Conflict is a natural part of business and of life.
The natural give and take between people is a healthy way to create “constructive discontent” and discover new approaches to challenges. Problems arise in the ways that you deal with these conflicts. Using the right approaches, you can deal with conflicts in effective ways that resolve the issues while maintaining positive relationships.
This starts with clearly understanding the issues and the personalities involved. In this module, you will explore win-win strategies to manage conflict in your organization. You will work with proven tools and methods that bring issues to the table, discuss them with objectivity, and find common ground.
Included in your course fees:
Diagnose conflict within their organization
Analyze their conflict response style
Apply a variety of strategies for managing conflict
Managers need to be able to listen empathetically, ask the right questions, evaluate the people involved, and determine the right level of intervention and the best approaches to resolve conflict. Conflict is a natural part of business and of life.
The natural give and take between people is a healthy way to create “constructive discontent” and discover new approaches to challenges. Problems arise in the ways that you deal with these conflicts. Using the right approaches, you can deal with conflicts in effective ways that resolve the issues while maintaining positive relationships.
This starts with clearly understanding the issues and the personalities involved. In this module, you will explore win-win strategies to manage conflict in your organization. You will work with proven tools and methods that bring issues to the table, discuss them with objectivity, and find common ground.
Included in your course fees:
- Tuition fees
- Teas and coffees
- Light Lunch
- Attendance Certificate
Diagnose conflict within their organization
Analyze their conflict response style
Apply a variety of strategies for managing conflict
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Do you need one to one IT training - click here? 2KO International presents technical and user based computer courses in Cape Town, South Africa for corporate and private students. Our computer courses are run using international standards, helping students to achieve international certifications from Microsoft, Cisco, Oracle, CompTIA etc. The above mentioned courses are available via instructor led classes as well as online e-learning. See our New Career Courses Here
Our computer courses are provided at our IT training facility in Cape Town or on site at the customer's venue. Our popular IT courses include A+, N+, Microsoft Office, MCITP, CCNA and CCNP, MCSE, Six Sigma, Project Management, SQL, Linux and Oracle Database Administration courses. 2KO is an IT consulting and training company, that offers business services and training for multiple IT platforms. 2KO Africa's courses are available as full time hands-on classes, or as online e-learning, which gives 2KO Africa students the opportunity to study their computer courses world-wide to ensure that they get one of the best training possible.
Our computer courses are provided at our IT training facility in Cape Town or on site at the customer's venue. Our popular IT courses include A+, N+, Microsoft Office, MCITP, CCNA and CCNP, MCSE, Six Sigma, Project Management, SQL, Linux and Oracle Database Administration courses. 2KO is an IT consulting and training company, that offers business services and training for multiple IT platforms. 2KO Africa's courses are available as full time hands-on classes, or as online e-learning, which gives 2KO Africa students the opportunity to study their computer courses world-wide to ensure that they get one of the best training possible.
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