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Operational Excellence
“Give a man a fish; you have fed him for today.  Teach a man to fish; and you have fed him for a lifetime.”

  •        Operational Excellence is an element of organizational leadership that stresses the application of a variety of principles, systems, and tools toward the sustainable improvement of key performance metrics.
  •        OpEx (Operational Excellence) is a structured management process improvement / reengineering approach to continuously seek ways to improve operations by understanding and achieving customer satisfaction... Profitably!
  •        Once an operation has achieved Operational Excellence, it will require very little (if any) management intervention. 

The employees who work directly in the flow will be capable of not only of getting the product to the customer, but also of recognizing problems with the flow before they happen and fixing them on their own using pre-established standard work.

Who Should Attend?

Process engineers and managers, Quality Engineers and managers, Manufacturing/Production engineers and managers etc. 

Back to Basics of Operational Excellence

  •        Successful Product Development
  •        Workplace Organization (5s)
  •        Standard Work
  •        Daily Visual Management
  •        Problem Solving
  •        Rapid Improvement Workshops (Kaizen)
  •        Creating Operational Excellence

Product Development Process

  •        Preliminary Assessment and Requirements
  •        Values, Mission and Vision
  •        Project Planning
  •        Product and Process Design
  •        Product and Process Validation and Launch
  •        Sustaining Engineering Why must we define R&R
  •        From Maintenance to Quality control
  •        Supply Change Management
  •        Continuous Improvement

Theory of Constraints for Practitioners

  •        Foundation of Theory of Constraints (TOC)
  •        Drum-Buffer-rope Synchronizing Production
  •        Critical Chain – Aligning Project Management
  •        Process Mapping
  •        Operating Information/Reports

Setting Top Level Goals

  • What Goals Must be set?
  •        Goal Setting Considerations
  •        Power Punch
  •        What to Do Now
  •        Commitment 

Defining the Organization

  •        Structure Based on Functions, Not People
  •        Roles and Responsibilities
  •        Objectives of R&R Definitions
  •        R&R Implementation RACI Matrix
  •        Design Lean Value stream


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