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Business Etiquette

ENDED

Training by NextiGen Training Solutions

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On-Site / Training

ZAR 2,100.00

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RESPONSE RATE

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Course Overview

The Quality Customer Service training is for delegates to become more professional and effective in the way they handle both face to face and telephone service when dealing with internal and external customers. Delegates will understand the impact on them and their organization of providing the best possible service learning to communicate with the customer’s in a professional and effective manner.

Outline

1: What is Customer Service?

2: Who Are Your Customers?

3: Meeting Expectations

5: Setting Goals

4: Pre-Assignment Review

6: The Second Critical Element – Defined in Your Organisation

7: The Third Critical Element – Given Life by the Employees

8: Communication Skills

: Telephone Techniques

10: Dealing With Difficult Customers

11: Dealing With Challenges Assertively

12: Dealing With Difficult People

13: The Forth Critical Element – Be a Problem Solver

14: Seven Steps to Customer Problem Solver

15: The Fifth Critical Element – Measure It

16: The Sixth Critical Element – Reinforce It

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In 2015 NextGen celebrated its 10th year of being in business.

NextGen is a South African Level 2 B-BBEE company with its head quarters in Randburg, Johannesburg. NextGen was incorporated in 2005 with the aim of providing businesses across all industry sectors with professional services, technology solutions and skills development programmes tailored to meet their information technology challenges.

NextGen was founded by a group of professionals from the financial services sector. Their vision was to create an organisation that companies could turn to for assistance with any information technology challenge. Their goal was to provide more holistic solutions to the information technology challenges companies faced.

NextGen has been specifically constructed to provide end to end solutions to customers for all their ICT requirements in both the operational and project based environments. We have ensured that within the companies we have many complimentary facets to ensure that we can meet almost any ICT requirement a customer may have.

NextGen was constituted with this vision in mind and currently comprises of six areas: