Details
Retail managers focus on their customers’ experience within their store. They ensure that their products are merchandised for maximum exposure and that their employees are trained in excellent customer service and salesman skills. A store needs to be as pleasurable and shopping needs to be as convenient to the customer as possible. When the customer’s needs are met in a successful way it will boost sales and profitability of the retail business.
How will this course be structured?Short Course Subjects: 3 Subjects
1. Introduction to Business English
- Introduction to communication
- Non-verbal communication
- Business writing
- Speaking, listening and reading skills
- Meetings
- Presentations
- Work readiness
2. Customer Relationship Management (CRM)
Teaches you about customer loyalty, CRM basics, preparing and implementing CRM and how to use e-CRMA.
3. Build and Close the Sale
Learn how to keep current on advertising and promotions, use great sales techniques, recognise buying signals and motivate the sale to your customers.
How long is the course?4 months
How many assignments are there?You will be required to submit four (4) Assignments
How will I be assessed?Skills Academy will require you to complete the recommended assignments. The assignments are designed to help you through your learning to make sure that you completely understand all the topics covered and that you can apply this to your working environment. There are absolutely no exams for this course.
What certificate will I get?You will be awarded with a Skills Academy Short Course Certificate in Retail Management.
As Skills Academy values education and cares about our students, your completion award will be sent to you via courier so that you receive it as soon as possible and without any delays.
You can start right now! Fill in the form below and a friendly Student Consultant will contact you to ensure this is the right course for you.
Course Delivery
We are a distance learning college that offers a wide range of courses namely:
- Creative Courses
- Business Courses
- Computer Courses
All our courses are designed to improve your skills in these fields of interest.
We offer a unique and easy way of furthering your education, improving your career opportunities or simply increasing your knowledge on a certain area of interest.
Along with our wonderful list of courses, we offer great services to the benefit of all our students. They are:
- Needs & Wants Satisfied: We strive to give our students our full attention. We want to help them every step of the way in completing their chosen courses.
- Put on the Right Path: We make sure that our students are enrolled for courses that are right for them. We want to make sure that they will be happy and well prepared for their chosen career paths.
- Well-Built Support System: Our well-built support system and on-call experts have been put into place to help our students finish their courses as quickly and successfully as possible.
- Great Study Help: We give our students all the study help and materials they need to pass. ...
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