B&B Owners and Managers Course

Choosing the correct business structure

Land use zoning

Licensing and Registration

Legal aspects regarding signage

Payment of Value Added Tax

South African Revenue Service (SARS)

South African Labour Law

Insurance

Health and Safety regulations

Planning, Organising, Leading & Managing your business

Skills and competencies of a Hospitality Manager

The importance of Service Excellence

Implementing a customer-centric concept and ensuring that your establishment is unique from your competitors.

Keeping your employees happy and motivated

Budgeting

Forecasting start-up income and expenses

Forecasting day-to-day income and expenses

Record keeping

Value Added Tax (VAT)

Market research

Marketing plan in the hospitality industry

Identifying potential sources of guests and analyzing your competitors

Designing a mission and objectives for your establishment

Formulating a unique service concept for your establishment

The 5Ps of Marketing (Marketing Mix) – Product, Price, Promotion and People

Essential sales strategies to increase occupancy and revenue

Selecting a booking system for your website

Rates – Rack Rates, Corporate Rates, STO Rates

Working with Online Travel Agencies (OTAs) to optimize bookings

Travel agencies, telephone sales calls, site inspections

Advertising, Promotions and using Social Media Marketing strategies

Branding and Marketing Collateral – Brochures, etc

Property management system suitable for small accommodation establishments

Telephone etiquette

Reservations and bookings

Developing systems for housekeeping and front office

Staff uniform

Formulating daily tasks for Front Office and Housekeeping

Rules and Regulations for Front Office and Housekeeping

The guest cycle

Cancellation policies

Lost and Found procedure

Types of rooms

Check-in and check-out procedure

Health and Safety

Stationery

Guest feedback, reviews and guest letter (e.g. Confirmation, Welcome letters, etc)

Beds and bed sizes

Linen

Developing a cleaning procedure

Commonly neglected cleaning areas in the guest rooms

Guest room cleaning agents and cleaning equipment

Guest room cleaning frequency schedule

Exterior cleanliness and standard checklist

Pest control

Laundry operations and laundry flow

What to look for when selecting housekeeping cleaning equipment

Planning your breakfast menu

Costing your breakfast

Correct equipment to provide excellent & efficient service

Managing stock levels

Health and hygiene in food production areas

Setting up the dining room

Food & beverage service

Considering nutritional value in your meals

Planning for guests’ special requirements

Selecting best suppliers for your establishment