Further Education and Training Certificate: Early Childhood Development NQF 3

Purpose 
• This qualification is developed for the fast food and restaurant industry, with the aim to professionalise the industry. The qualification provides articulation with Gaming, Travel, and other Tourism industries.
• The qualification maybe acquired in the traditional way of formal study as well as in the workplace, through learnerships. Acquiring the qualification through learnerships has the potential of addressing the problems of the past, where new qualified people getting into the industry struggle to get employment, because they were required to have practical experience? The workplace experience can now be gained while acquiring the qualification through the various learnership schemes that are planning to use this qualification.

Rules regarding Fundamental, Core and Electives:
• Fundamental Component: All unit standards totalling 39 credits are compulsory.
• Core Component: All unit standards totalling 52 credits are compulsory.
• Elective Component: The qualifying learner must achieve a minimum of 47 credits in the specialisation area distribution centre.

Entry Criteria
• Numeracy at NQF Level 3
• Literacy at NQF Level 3

Skills outcomes
On completion of this qualification a learner will be able to;
• Operate a computer. • Deal with customers.
• Process incoming and outgoing telephone calls.
• Display cultural awareness in dealing with customers and colleagues.
• Communicate effectively, verbally and in writing.
• Maintain effective working relationships with other members of staff.
• Maintain health hygiene and professional appearance.
• Perform basic calculations.
• Maintain hygiene in food preparation, cooking and storage.
• Accept and store food deliveries.
• Prepare and clear areas for counter and takeaway services.
• Provide counter and takeaway services.
• Describe layout, services, and facilities of the organisation.
• Maintain a safe and secure working environment.
• Describe the sectors of the Hospitality, Travel and Tourism industries.
• Conduct on-job coaching.
• Operate a payment point and process payments.
• Develop self within the job role.
• Source information about self-employment opportunities.
• Handle and record refunds.
• Maintain customer satisfaction.
• Maintain the receipt, storage, and issue of goods.
• Contribute to the identification of short-term supply needs.
• Maintain a cleaning programme for own area of responsibility.
• Provide First Aid, monitor and maintain health, safety and security.