Browse 27 Customer Service courses in South Africa
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Brand Ambassador Masterclass
Online Workshop by
NDJ Consultants
The Masterclass has been designed to equip employees in the workplace with the tools and techniques to act professionally and present themselves favourably in a business environment. 4 Non-Consecutive ...
Online Live (Microsoft Teams)
Aug 06 - Aug 16, 2024
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The Masterclass has been designed to equip employees in the workplace with the tools and techniques to act professionally and present themselves favourably in a business environment. 4 Non-Consecutive ...
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National Certificate: Contact Centre Support NQF 2 LP73269, SAQA 71490, 128 Credits
Online Certification by
Training Force (Pty) Ltd
Purpose: Any individual who are or wishes to be involved in the Contact Centre industry, will have access to this qualification. It also serves as the entry qualification into Contact Centre operations ...
Online Self-Paced
ZAR 20,000.00
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Purpose: Any individual who are or wishes to be involved in the Contact Centre industry, will have access to this qualification. It also serves as the entry qualification into Contact Centre operations ...
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Group Telepersonality (10-16pax)
Training by
THE VOICE CLINIC
Do your Call Centre Operators need to sound Professional?Enrol Now & Get Your Free Pronunciation ePointers Duration: Group Training at all branches. From 8:30 am – 4:30 pm. Minimum of 10 bookings Presented ...
Do your Call Centre Operators need to sound Professional?Enrol Now & Get Your Free Pronunciation ePointers Duration: Group Training at all branches. From 8:30 am – 4:30 pm. Minimum of 10 bookings Presented ...
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Individual Customer Service Program
Training by
THE VOICE CLINIC
Enrol Now & Get Your Free Pronunciation ePointers This practical and enjoyable program will equip staff with the knowledge, awareness and practical skills needed to communicate professionally and enthusiastically ...
Enrol Now & Get Your Free Pronunciation ePointers This practical and enjoyable program will equip staff with the knowledge, awareness and practical skills needed to communicate professionally and enthusiastically ...
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Professional Telephone Skills and Etiquette
Online Workshop by
NDJ Consultants
The telephone is one of the most important business tools and is often the first point of contact for many callers. Therefore it is essential to convey a professional image of efficiency, helpfulness ...
Online Live (Microsoft Teams)
Jul 03, 2024
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The telephone is one of the most important business tools and is often the first point of contact for many callers. Therefore it is essential to convey a professional image of efficiency, helpfulness ...
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Customer Service Excellence
Online Workshop by
NDJ Consultants
The goal of a successful company is to have customer service that is not just the best, but legendary. This programme will equip learners with the necessary tools, techniques and skills to effectively ...
Online Live (Microsoft Teams)
Jun 25 - Jun 26, 2024
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The goal of a successful company is to have customer service that is not just the best, but legendary. This programme will equip learners with the necessary tools, techniques and skills to effectively ...
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Key Steps to Business & Telephone Etiquette
Workshop by
Key Steps Training
The first contact a prospective customer has with your organisation is often over the telephone. What impression do they get? Allow us to empower you with telephone techniques, to enable you to develop ...
The first contact a prospective customer has with your organisation is often over the telephone. What impression do they get? Allow us to empower you with telephone techniques, to enable you to develop ...
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Individual Voice and Telepersonality (8 Weeks)
Training by
THE VOICE CLINIC
Enrol Now & Get Your Free Pronunciation ePointers 8 x 1 hour Individual Sessions per week. Module Content: Relaxation. Stress Release. Intercostal Diaphragmatic Breathing. Voice Projection. Articulation ...
Enrol Now & Get Your Free Pronunciation ePointers 8 x 1 hour Individual Sessions per week. Module Content: Relaxation. Stress Release. Intercostal Diaphragmatic Breathing. Voice Projection. Articulation ...
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Customer Service Course
Training by
DMT Seminars
Duration – 3 Days Each and every one of us serves customers, whether we realize it or not. Maybe you’re on the frontlines of a company, serving the people who buy your products. Perhaps you’re an accountant, ...
Duration – 3 Days Each and every one of us serves customers, whether we realize it or not. Maybe you’re on the frontlines of a company, serving the people who buy your products. Perhaps you’re an accountant, ...
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Telephone Etiquette
Training by
options in training
Our experience is that delegates are amazed by how proper planning, and an understanding of how to create empathy, enables them to take control and to diffuse potentially difficult customers - and the ...
Our experience is that delegates are amazed by how proper planning, and an understanding of how to create empathy, enables them to take control and to diffuse potentially difficult customers - and the ...
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Etiquette, Professionalism and Style for Women
Online Workshop by
NDJ Consultants
The programme has been designed to equip women in the workplace with the tools and techniques to act professionally and present themselves favourably in a business environment. Expected Outcomes: 1. ...
Online Live (Microsoft Teams)
Oct 17 - Oct 18, 2024
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The programme has been designed to equip women in the workplace with the tools and techniques to act professionally and present themselves favourably in a business environment. Expected Outcomes: 1. ...
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Individual Office Management Program
Training by
THE VOICE CLINIC
Enrol Now & Get Your Free Pronunciation ePointers This program is designed for office and administrative staff who have to manage their office and their time effectively. Duration : 8X1 hour per week,Individual ...
Enrol Now & Get Your Free Pronunciation ePointers This program is designed for office and administrative staff who have to manage their office and their time effectively. Duration : 8X1 hour per week,Individual ...
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Individual Voice and Telepersonality (12 Weeks)
Training by
THE VOICE CLINIC
Great Results!Enrol Now & Get Your Free Pronunciation ePointers 12 x 1 hour Individual Sessions per week. Module Content: Relaxation. Stress Release. Intercostal Diaphragmatic Breathing. Voice Projection. ...
Great Results!Enrol Now & Get Your Free Pronunciation ePointers 12 x 1 hour Individual Sessions per week. Module Content: Relaxation. Stress Release. Intercostal Diaphragmatic Breathing. Voice Projection. ...
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National Certificate: Contact Centre and Business Process Outsourcing Support NQF 3 LP80566
Online Certification by
Training Force (Pty) Ltd
Purpose : This qualification is intended for persons who already work as Contact Centre and/or Business Process Outsourcing agents or who wish to join the contact centre and/or Business Process Outsourcing ...
Online Self-Paced
ZAR 20,000.00
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Purpose : This qualification is intended for persons who already work as Contact Centre and/or Business Process Outsourcing agents or who wish to join the contact centre and/or Business Process Outsourcing ...
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Hotel Front Office Course
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Online Short Course by
5 Star Hospitality Training
Do you have a bubbly personality, confident and well spoken? Do you enjoy working with people and can handle working under pressure? Front Desk Agents / Guest Services Agents are getting employed in top ...
Online
SAR 2,500.00
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Do you have a bubbly personality, confident and well spoken? Do you enjoy working with people and can handle working under pressure? Front Desk Agents / Guest Services Agents are getting employed in top ...
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Retail Sales Advisor
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Online Certification by
iCALC Training Academy
The purpose of this qualification is to prepare a learner to operate in a sales advising position. Soft skills when dealing with the public and within corporations is a necessity. For sales professionals, ...
Online
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The purpose of this qualification is to prepare a learner to operate in a sales advising position. Soft skills when dealing with the public and within corporations is a necessity. For sales professionals, ...
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Business Etiquette
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Training by
NextiGen Training Solutions
Course Overview The Quality Customer Service training is for delegates to become more professional and effective in the way they handle both face to face and telephone service when dealing with internal ...
Johannesburg
ZAR 2,100.00
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Course Overview The Quality Customer Service training is for delegates to become more professional and effective in the way they handle both face to face and telephone service when dealing with internal ...
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Telephone Courtesy and Customer Service
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Training by
NextiGen Training Solutions
Course Overview Effective communication over the phone is essential for any organization today that relies on customer service to grow or retain its customer base. Most customer service representatives ...
Johannesburg
ZAR 2,250.00
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Course Overview Effective communication over the phone is essential for any organization today that relies on customer service to grow or retain its customer base. Most customer service representatives ...
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Customer Service
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Training by
options in training
This powerful one day course covers face-to-face, telephonic and electronic communication with customers, building rapport, treating them with respect and dealing with complaints and problem solving.
Johannesburg
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This powerful one day course covers face-to-face, telephonic and electronic communication with customers, building rapport, treating them with respect and dealing with complaints and problem solving.
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Frontline Excellence / The Pure Receptionist
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Workshop by
Peer Training CC
Who is the most important person in your company? Your Receptionists are the 'gate–keepers' to your company and usually the first point of contact for prospects and customers. Receptionists are responsible ...
Randburg
SAR 2,150.00
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Who is the most important person in your company? Your Receptionists are the 'gate–keepers' to your company and usually the first point of contact for prospects and customers. Receptionists are responsible ...
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Contact Centre Operations
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Short Course by
Skills Junction (PTY) LTD
Call Centre Operations NQF Level 2 Date: 28 - 30 September 2021 Venue: Isle of Houghton, Johannesburg
johannesburg
ZAR 1,499.00
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Call Centre Operations NQF Level 2 Date: 28 - 30 September 2021 Venue: Isle of Houghton, Johannesburg
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Quality Customer Service
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Training by
NextiGen Training Solutions
Course Overview The Quality Customer Service training is for delegates to become more professional and effective in the way they handle both face to face and telephone service when dealing with internal ...
Johannesburg
ZAR 2,250.00
0 like
Course Overview The Quality Customer Service training is for delegates to become more professional and effective in the way they handle both face to face and telephone service when dealing with internal ...
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Telephone Etiquette
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Training by
Palomino Training Solutions
Fact: 88% of your customers who stop using your services or products do so because of perceived employee indifference or rudeness. One of the most common ways our customers interface with employees is ...
South Africa
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Fact: 88% of your customers who stop using your services or products do so because of perceived employee indifference or rudeness. One of the most common ways our customers interface with employees is ...
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Client Focus
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Short Course by
Equal Career Services Pty Ltd
Equal Career Services is offering a 1-day workshop for all junior staff dealing with customers such as cleaners, drivers, courier service drivers, wash bay staff, etc. These staff members deal with your ...
Centurion
SAR 2,127.50
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Equal Career Services is offering a 1-day workshop for all junior staff dealing with customers such as cleaners, drivers, courier service drivers, wash bay staff, etc. These staff members deal with your ...
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Managing Digital Document and Archives for Effective Record Keeping (Online Training)
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Workshop by
Intelligent Africa
The evolving nature of society brought a growing demand for e-resources in the workplace and practitioners in the library and information management industry. Organisations and Government departments ...
Moreleta Park
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The evolving nature of society brought a growing demand for e-resources in the workplace and practitioners in the library and information management industry. Organisations and Government departments ...
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Customer Service for Supervisors
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Short Course by
Idleads
Many organisations lose clients due to poor customer interaction. Improve your supervisor’s customer management skills to ensure repeat sales, free positive word-of-mouth and a happy customer base.
Roodepoort
ZAR 3,392.50
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Many organisations lose clients due to poor customer interaction. Improve your supervisor’s customer management skills to ensure repeat sales, free positive word-of-mouth and a happy customer base.
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Customer Service
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Short Course by
Mokete Training and Consulting Services
Customer Relations/Care
Cape Town
SAR 3,000.00
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Customer Relations/Care
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