Executive Housekeeper Course
Details
This is a complete professional course for individuals who work or plan to work in the Housekeeping Department either as an Executive Housekeeper and those who are working towards being Executive Housekeepers in hotels, resorts, lodges and all other hospitality establishments.
In 3 months, you will become a phenomenal Executive Housekeeper. This is a distance learning course; we email you training material and assignments. No travel and accommodation expenses.
What are the Modules Covered in the Executive Housekeeper Course?
Our Executive Housekeeper Course contains the following modules/ topics
- Provide A Housekeeping Service Within a Designated Area of Work
- Maintain Housekeeping Service and Housekeeping Supplies
- Maintain A Clean Linen Supply
- Maintain A Secure Working Environment
- Control Linen for External Laundry
- Monitor Guest Satisfaction
- Verbal Communication
- Maintain An Effective Working Relationship With other Staff Members
- Management and Leadership
Specific Outcomes
After completing this course, you should be able to:
- Develop systems and procedures that will achieve high cost efficiency and guest satisfaction.
- Supervise daily activities of staff so as to enable efficient and smooth operation of the housekeeping department.
- Implement laid down service standards regarding cleanliness, amenities and maintenance in guest rooms and public areas and ensuring adherence to these.
- Develop, manage and lead high performance housekeeping teams.
- Monitor housekeeping staff and guest satisfaction.
- Ensure and maintain highest standards of cleanliness.
- Assist with cost control in all areas and to minimize wastage.
- Co-ordinate the Front Office department on releasing guest rooms and special guest requests.
- Complete room allocation and to deal with situations regarding staff.
- Efficiently use and manage the inventory of supplies, linen, stationery and housekeeping equipment.
- Ensure thorough and regular monitoring of GSTS and constant guest feedback, efficient and accurate service to all guests.
- Ensure all SOPs / guidelines set for all processes / activities / situations and followed (key control, lost and found procedure, etc.) by all means.
Enrol now and become an Executive Housekeeper.
Outline
This is a complete professional course for individuals who work or plan to work in the Housekeeping Department either as an Executive Housekeeper and those who are working towards being Executive Housekeepers in hotels, resorts, lodges and all other hospitality establishments.
In 3 months, you will become a phenomenal Executive Housekeeper. This is a distance learning course; we email you training material and assignments. No travel and accommodation expenses.
What are the Modules Covered in the Executive Housekeeper Course?
Our Executive Housekeeper Course contains the following modules/ topics
- Provide A Housekeeping Service Within a Designated Area of Work
- Maintain Housekeeping Service and Housekeeping Supplies
- Maintain A Clean Linen Supply
- Maintain A Secure Working Environment
- Control Linen for External Laundry
- Monitor Guest Satisfaction
- Verbal Communication
- Maintain An Effective Working Relationship With other Staff Members
- Management and Leadership
Specific Outcomes
After completing this course, you should be able to:
- Develop systems and procedures that will achieve high cost efficiency and guest satisfaction.
- Supervise daily activities of staff so as to enable efficient and smooth operation of the housekeeping department.
- Implement laid down service standards regarding cleanliness, amenities and maintenance in guest rooms and public areas and ensuring adherence to these.
- Develop, manage and lead high performance housekeeping teams.
- Monitor housekeeping staff and guest satisfaction.
- Ensure and maintain highest standards of cleanliness.
- Assist with cost control in all areas and to minimize wastage.
- Co-ordinate the Front Office department on releasing guest rooms and special guest requests.
- Complete room allocation and to deal with situations regarding staff.
- Efficiently use and manage the inventory of supplies, linen, stationery and housekeeping equipment.
- Ensure thorough and regular monitoring of GSTS and constant guest feedback, efficient and accurate service to all guests.
- Ensure all SOPs / guidelines set for all processes / activities / situations and followed (key control, lost and found procedure, etc.) by all means.
Enrol now and become an Executive Housekeeper.
Speaker/s
Sam Hospitrain (Pty) LTD t/a Sam Hospitality Consulting & Training is a fully registered, 100% Female Black Owned company with BBBEE Level 1 scoring. We are a well-established hospitality consulting company providing a wide range of packages to hospitality establishments. We have accumulated many years’ experience having had worked with amazing hospitality establishments throughout South Africa and neighbouring countries, from big resorts and hotels to small boutique hotels, guest houses and villas. We run onsite short training programs which enable hospitality establishments and employees to build a strong foundation in the hospitality sector, updating their skills with modern day technology, terminology and increasing their expertise within the hospitality world.
Operating since 2011 in South Africa, Sam Hospitality Consulting & Training is dedicated to providing personal, professional and quality service to the hospitality sector. Be it a 3 or 5 Star Hotel, Resort, Lodge, Conference Venue, Luxury Villa, Boutique Hotel, Guest House or Restaurant, we promise to deliver the best service.
