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Front Office Management Course

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Online / Short Course
Jul 11, 2021 - Jul 01, 2022
ZAR  6,500.00

Details

In this certificate course, you will learn how to increase hotel front office efficiency, help sales grow and build high performance Front Office teams.

 

This is a complete professional course to train your team, as well as for individuals who work or plan to work at the Front Office as a Manager in the hospitality industry. It is suitable for all hotels, resorts, lodges and all other hospitality establishments.

 

In 3 months, you will become a phenomenal Front Office Manager. This is a distance learning course; we email you training material and assignments. No travel and accommodation expenses.

 

Course Objectives

Upon completion of the Front Office Management Course, you will be able to:

  • Manage Front office operations during the four stages of the guest cycle.
  • Manage front office equipment and stationery
  • Manage time
  • Monitor front office and staff appearance
  • Monitor the operation of systems
  • Keep staff informed
  • Monitor front office staff performance
  • Deal with formal service quality systems
  • Deal with informal service quality systems
  • Handle quality problems
  • Do forecasts and objectives
  • Communicate changes effectively
  • Maximize efficiency with communication
  • Control systems in the front office
  • Deal with front office staffing problems
  • Deal with front office equipment problems
  • Conduct front office staff training and orientation
  • Manage the reservations process and tools managers use to track and control reservations
  • Manage the registration process and creative registration options
  • Deal with typical service requests that guests make at the front desk
  • Deal with important issues in developing and managing a security program
  • Create and maintain front office accounts
  • Manage functions and procedures related to the check-out and account settlement
  • Manage cleaning responsibilities of the front office department
  • Conduct the front office audit process
  • Deal with ratios and formulas used to forecast room availability
  • Conduct revenue management including capacity management, discount allocation, and duration control
  • Effectively hire and orient of front office staff

 

Which Modules are Covered in the Front Office Management Course?

In this course, we cover the following modules:

  • Manage the Front Office Operations
  • Building High performance team
  • Front Office Procedures
  • Planning and conducting successful meetings
  • Reservations
  • Front Office Audit and Financial Procedures
  • Hotel Marketing
  • Cultural Awareness When Dealing With Guests and Staff
  • Verbal Communication
  • Maintain Effective Working Relationships with other Staff Members
  • Maintain a Secure Work Environment
  • Monitor Customer Satisfaction
  • Co-ordinate the Greeting and Assisting of Guests
  • Maintain the Portering/ Concierge Service

 

 

Enrol now and become an Excellent Front Office Manager.

Outline

In this certificate course, you will learn how to increase hotel front office efficiency, help sales grow and build high performance Front Office teams.

 

This is a complete professional course to train your team, as well as for individuals who work or plan to work at the Front Office as a Manager in the hospitality industry. It is suitable for all hotels, resorts, lodges and all other hospitality establishments.

 

In 3 months, you will become a phenomenal Front Office Manager. This is a distance learning course; we email you training material and assignments. No travel and accommodation expenses.

 

Course Objectives

Upon completion of the Front Office Management Course, you will be able to:

  •          Manage Front office operations during the four stages of the guest cycle.
  •          Manage front office equipment and stationery
  •          Manage time
  •          Monitor front office and staff appearance
  •          Monitor the operation of systems
  •          Keep staff informed
  •          Monitor front office staff performance
  •          Deal with formal service quality systems
  •          Deal with informal service quality systems
  •          Handle quality problems
  •          Do forecasts and objectives
  •          Communicate changes effectively
  •          Maximize efficiency with communication
  •          Control systems in the front office
  •          Deal with front office staffing problems
  •          Deal with front office equipment problems
  •          Conduct front office staff training and orientation
  •          Manage the reservations process and tools managers use to track and control reservations
  •          Manage the registration process and creative registration options
  •          Deal with typical service requests that guests make at the front desk
  •          Deal with important issues in developing and managing a security program
  •          Create and maintain front office accounts
  •          Manage functions and procedures related to the check-out and account settlement
  •          Manage cleaning responsibilities of the front office department
  •          Conduct the front office audit process
  •          Deal with ratios and formulas used to forecast room availability
  •          Conduct revenue management including capacity management, discount allocation, and duration control
  •          Effectively hire and orient of front office staff

 

Which Modules are Covered in the Front Office Management Course?

In this course, we cover the following modules:

  •          Manage the Front Office Operations
  •          Building High performance team
  •          Front Office Procedures
  •          Planning and conducting successful meetings
  •          Reservations
  •          Front Office Audit and Financial Procedures
  •          Hotel Marketing
  •          Cultural Awareness When Dealing With Guests and Staff
  •          Verbal Communication
  •          Maintain Effective Working Relationships with other Staff Members
  •          Maintain a Secure Work Environment
  •          Monitor Customer Satisfaction
  •          Co-ordinate the Greeting and Assisting of Guests
  •          Maintain the Portering/ Concierge Service

 

 

Enrol now and become an Excellent Front Office Manager.

Speaker/s

This course is facilitated by Sam

Schedules

Jul 11, 2021 - Jul 01, 2022
Daily
No. of Days: 90
No. of Participants: 15
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Sam Hospitrain (Pty) LTD t/a Sam Hospitality Consulting & Training is a fully registered, 100% Female Black Owned company with BBBEE Level 1 scoring. We are a well-established hospitality consulting company providing a wide range of packages to hospitality establishments. We have accumulated many years’ experience having had worked with amazing hospitality establishments throughout South Africa and neighbouring countries, from big resorts and hotels to small boutique hotels, guest houses and villas.  We run onsite short training programs which enable hospitality establishments and employees to build a strong foundation in the hospitality sector, updating their skills with modern day technology, terminology and increasing their expertise within the hospitality world.

Operating since 2011 in South Africa, Sam Hospitality Consulting & Training is dedicated to providing personal, professional and quality service to the hospitality sector. Be it a 3 or 5 Star Hotel, Resort, Lodge, Conference Venue, Luxury Villa, Boutique Hotel, Guest House or Restaurant, we promise to deliver the best service.

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