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Opening and running your own Bed & Breakfast, Guest House or Boutique Hotel is very exciting, however, it can be very stressful when you do not have the knowledge and skill on how to manage it properly and professionally. Most B&Bs and guest houses struggle to break even on their 1st year, while some do not make it past the 5 year mark.  We have packaged all the critical information and tools you need to open and run a successful accommodation business, in one course! Enroll for our bed and breakfast  management distance learning course and see your dreams of running a profitable B&B become a reality. This course is designed by experienced hospitality professionals for both the aspiring and current Guest House owners/ managers.  Study now the bed and breakfast management distance learning course and start a highly sucessful business!

 This is a 6 month distance learning course that will give you all the practical tools to manage a successful B&B

Outline

Our bed and breakfast distance learning course covers the following topics/ subjects:

  • Introduction to tourism, hospitality and guest house business
  • Basic management principles
  • Sales & Marketing for the guest house/ bed & breakfast business
  • Basic financial management
  • Facilities management
  • Front office & housekeeping management
  • Service concept - Aiming for 5 Star Service and offering better than your competitors
  • Planning your breakfast menu
  • Food and beverage service
  • Staff management, motivation and training

 

Course Structure

 

Starting a guest house/ bed and breakfast business
  • Choosing the correct business structure - Whether to start from scratch or buy an existing bed & breakfast or guest house or converting a residential house into a bed and breakfast / guest house.

  • Land use zoning

  • Licensing and registration

  • Legal aspects regarding signage

  • Payment of Value Added Tax (VAT)

  • South African Revenue Service (SARS)

  • South African Labour Law

  • Insurance

  • Health and safety regulations

 

Basic bed and breakfast management principles
  • Planning, Organising, Leading & Managing your business

  • Skills and competencies of a Hospitality Manager

  • The importance of Service Excellence

  • Implementing a customer-centric concept and ensuring that your establishment is unique from your competitors.

  • Keeping your employees happy and motivated

 

Basic financial management
  • Budgeting for a bed & breakfast business

  • Forecasting start-up income and expenses

  • Forecasting day-to-day income and expenses

  • Record keeping

  • Value Added Tax (VAT)

  • Tax

 

Sales and marketing for bed and breakfast business
  • Market research for a bed and breakfast, guest house or boutique hotel

  • Marketing plan in the hospitality industry

  • Sales and marketing for bed and breakfast business

  • Identifying potential sources of guests and analyzing your competitors

  • Designing a mission and objectives for your establishment

  • Formulating a unique service concept for your establishment

  • The 5Ps of Marketing (Marketing Mix) – Product, Price, Promotion and People

  • Essential sales strategies to increase occupancy and revenue

  • Selecting a booking system for your website

  • Rates – Rack Rates, Corporate Rates, STO Rates

  • Working with Online Travel Agencies (OTAs) to optimize bookings

  • Travel agencies, telephone sales calls, site inspections

  • Advertising, Promotions and using Social Media Marketing strategies

  • Branding and Marketing Collateral – Brochures, etc

 

Accommodation (Housekeeping and Front Office Management)
  • Property management system suitable for small accommodation establishments

  • Telephone etiquette

  • Reservations and bookings

  • Developing systems for housekeeping and front office

  • Staff uniform

  • Formulating daily tasks for Front Office and Housekeeping

  • Rules and Regulations for Front Office and Housekeeping

  • The guest cycle

  • Cancellation policies

  • Lost and Found procedure

  • Types of rooms

  • Check-in and check-out procedure

  • Health and Safety

  • Stationery

  • Guest feedback, reviews and guest letter (e.g. Confirmation, Welcome letters, etc)

  • Beds and bed sizes

  • Linen

  • Developing a cleaning procedure

  • Commonly neglected cleaning areas in the guest rooms

  • Guest room cleaning agents and cleaning equipment

  • Guest room cleaning frequency schedule

  • Exterior cleanliness and standard checklist

  • Pest control

  • Laundry operations and laundry flow

  • What to look for when selecting housekeeping cleaning equipment

 

Planning your breakfast Menu
  • Planning your breakfast menu

  • Costing your breakfast

  • Correct equipment to provide excellent & efficient service

  • Managing stock levels

  • Health and hygiene in food production areas

  • Setting up the dining room

  • Food & beverage service

  • Considering nutritional value in your meals

  • Planning for guests’ special requirements

  • Selecting best suppliers for your establishment

 

Enroll now for your bed and breakfast management distance leaning course and learn all the skills to run a successful B&B, Guest House, Boutique Hotel or small Lodge. Study in the comfort of your own space. 

 

How long is the bed and breakfast distance learning management course?

Our bed and breakfast management distance learning course takes 6 months to complete. You study in the comfort of your own space. Every week, we hold virtual training where we answer all questions you may have. This is a distance learning course. You receive your notes online/ via email submit assignments online/ via email. 

Speaker/s

This course is facilitated by Sam, an experienced hospitality professional.
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Sam Hospitrain (Pty) LTD t/a Sam Hospitality Consulting & Training is a fully registered, 100% Female Black Owned company with BBBEE Level 1 scoring. We are a well-established hospitality consulting company providing a wide range of packages to hospitality establishments. We have accumulated many years’ experience having had worked with amazing hospitality establishments throughout South Africa and neighbouring countries, from big resorts and hotels to small boutique hotels, guest houses and villas.  We run onsite short training programs which enable hospitality establishments and employees to build a strong foundation in the hospitality sector, updating their skills with modern day technology, terminology and increasing their expertise within the hospitality world.

Operating since 2011 in South Africa, Sam Hospitality Consulting & Training is dedicated to providing personal, professional and quality service to the hospitality sector. Be it a 3 or 5 Star Hotel, Resort, Lodge, Conference Venue, Luxury Villa, Boutique Hotel, Guest House or Restaurant, we promise to deliver the best service.

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