B&B Owners and Managers Course
Details
Outline
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Choosing the correct business structure
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Land use zoning
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Licensing and Registration
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Legal aspects regarding signage
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Payment of Value Added Tax
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South African Revenue Service (SARS)
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South African Labour Law
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Insurance
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Health and Safety regulations
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Planning, Organising, Leading & Managing your business
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Skills and competencies of a Hospitality Manager
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The importance of Service Excellence
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Implementing a customer-centric concept and ensuring that your establishment is unique from your competitors.
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Keeping your employees happy and motivated
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Budgeting
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Forecasting start-up income and expenses
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Forecasting day-to-day income and expenses
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Record keeping
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Value Added Tax (VAT)
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Market research
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Marketing plan in the hospitality industry
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Identifying potential sources of guests and analyzing your competitors
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Designing a mission and objectives for your establishment
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Formulating a unique service concept for your establishment
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The 5Ps of Marketing (Marketing Mix) – Product, Price, Promotion and People
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Essential sales strategies to increase occupancy and revenue
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Selecting a booking system for your website
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Rates – Rack Rates, Corporate Rates, STO Rates
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Working with Online Travel Agencies (OTAs) to optimize bookings
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Travel agencies, telephone sales calls, site inspections
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Advertising, Promotions and using Social Media Marketing strategies
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Branding and Marketing Collateral – Brochures, etc
Accommodation (Housekeeping and Front Office Management)
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Property management system suitable for small accommodation establishments
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Telephone etiquette
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Reservations and bookings
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Developing systems for housekeeping and front office
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Staff uniform
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Formulating daily tasks for Front Office and Housekeeping
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Rules and Regulations for Front Office and Housekeeping
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The guest cycle
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Cancellation policies
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Lost and Found procedure
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Types of rooms
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Check-in and check-out procedure
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Health and Safety
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Stationery
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Guest feedback, reviews and guest letter (e.g. Confirmation, Welcome letters, etc)
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Beds and bed sizes
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Linen
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Developing a cleaning procedure
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Commonly neglected cleaning areas in the guest rooms
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Guest room cleaning agents and cleaning equipment
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Guest room cleaning frequency schedule
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Exterior cleanliness and standard checklist
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Pest control
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Laundry operations and laundry flow
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What to look for when selecting housekeeping cleaning equipment
Planning your breakfast Menu
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Planning your breakfast menu
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Costing your breakfast
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Correct equipment to provide excellent & efficient service
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Managing stock levels
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Health and hygiene in food production areas
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Setting up the dining room
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Food & beverage service
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Considering nutritional value in your meals
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Planning for guests’ special requirements
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Selecting best suppliers for your establishment
Speaker/s
Special Offer
- Guest House Owners and Managers
- B&B Owners and Managers
- Housekepeeping
- Room attendants
- Executive Housekeepers
- Waiters and Waitresses
- Butlers
- Bartenders
- Front Office Clerks
- Guest Services Agents
- Guest Service Executives
- Bellmen
- Concierge
- Front Office Managers
- Food & Beverage Managers
- Sales & Marketing for Hospitality