Details
Customers often judge the entire organisation on their assessment of the service they receive. A good reputation is important for attracting future customers and investors. Competitors may match your prices or products, but an outstanding customer service ethic could become your differentiation factor. This programme will empower delegates with the skills towards giving your organisation a competitive edge through superior customer service.
Outline
- Who is your customer?
- Moments of truth!
- Dealing with unsatisfied customers
- Measuring customer satisfaction
Our business is to make your business succeed!
Your business will benefit when your staff receive practical, solutions-driven and leading edge information from our Soft Skills Training Workshops and comprehensive Skills Development services. We have 25+ years of experience in the Education and Training environment, locally in Port Elizabeth, nationally in South Africa, and internationally and continue to evolve in order to deliver the most relevant Staff Training Courses for this fast-paced, ever changing and competitive business world.
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