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Being able to use your emotions intelligently at work is based on understanding yourself, and the people you come into contact with, in terms of what drives them to act as they do. Be motivated to handle people and situations better, as you become more adept at handling your own emotions and reactions.
Learn to communicate assertively and tactfully, in order to improve relationships with colleagues and clients. As you hone your empathy and listening skills, you will be able to retain your poise under pressure, and keep communication channels open, even with people you don’t like.
"You have no option" said a very favourite (and you'll soon see why) client to her boss - "our staff need computer and business skills training and the only place to go is options in training. I have been dealing with them since 1990 and always had great service, incredible feedback - and where else can you go that always gives speedy support, even if we haven't been in touch for a while?" Thank you Jenny!
Your training - whether it be on the latest Microsoft Office applications or staff/management development - is tailored and scheduled to your needs. Optimum class maximum is ten (although we are, as always, flexible to your needs) - minimum one, prices realistic (and that makes a change doesn't it?), breaks taken in our lovely garden with the best freshly-baked muffins and scones in town. Talk to us about how we can increase staff productivity in an inter-active, professional yet relaxed environment.
