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 Course Skills Academy Short Course Certificate in Professional Secretary 

Programme Type
 Provider Programme 
Partner Institute
 Not Applicable 
Award Type
 Skills Academy Short Course Certificate 
Award Issued By
 Skills Academy 
Accredited By
 Not Applicable 
SAQA ID
 Not Applicable 
NQF Level
 Not Applicable 
Course Duration
 4 Months 

Entrance Criteria
  • Grade 10 AND
  • Learners must be at least 16 years of age AND
  • Learners must be able to read and write in English
The Skills Academy Short Course Certificate in Professional Secretary consists of the following subjects:
  1. Introduction to Business English
  2. Computer Practice
  3. Excellence in Service: Basic
These subjects cover the following topics:
  • Introduction to Business English
    • Introduction to communication
    • Verbal and non-verbal communication skills
    • Communication for meetings
    • Presentations
    • Work readiness
  • Computer Practice
    • Introduction to computers
    • Hardware and software
    • Keyboard proficiency
    • Storage devices
    • Operating System: Windows 7
    • Word Processing: Microsoft Word 2010
    • Word Processing: Editing commands
    • Word Processing: Formatting a document
    • Word Processing: Block operations
    • Word Processing: Headers and footers
    • Microsoft Excel: Introduction
    • Microsoft Excel: Manipulating functions
    • Microsoft Excel: Set display of the worksheet
    • Microsoft Excel: Formulae
    • Microsoft Excel: Charts and graphs
  • Excellence in Service: Basic
    • Customer service and customers
    • Customer interaction
    • Customer service habits
    • Customer expectations
    • Attitude and attention
    • Quality of service
    • Problem solving
    • Dissatisfied customers
    • Angry customers
    • Upset customers
    • Stress in service situations
    • Communication fundamentals
    • Interpersonal communication
    • Telephone skills
    • E-mail etiquette
How is this course assessed?

In order to complete this course successfully, learners will be expected to complete specific assignments AND/OR a Portfolio of Evidence (PoE). There are no exams for this course.

What is a Provider Programme Course?

A provider programme is a course that is developed, curriculated and assessed by Skills Academy. A provider programme carries no external accreditation and it has no link to any other academic institute. It is a programme intended to provide a learner with knowledge and skills.

A learner is welcome to make reference to his or her successful completion of the provider programme course on his or her CV. Most employers would be happy to see that current or potential employees show interest in improving their skills and knowledge.

According to the South African Qualifications Authority (SAQA), non credit-bearing programmes (such as Skills Academy’s provider programmes) can help learners in the following ways:

  • They can provide practical or hands-on learning.
  • They can increase employability, self-employment opportunities, and mobility within workplaces and sectors.
  • They can provide occupationally-directed learning.
  • They can contribute towards closing the skills gap as identified in the Workplace Skills Plan, the Sector Skills Plan, and the National Skills Plan.
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Specialists in Distance Learning

We are a distance learning college that offers a wide range of courses namely:

  • Creative Courses
  • Business Courses
  • Computer Courses

All our courses are designed to improve your skills in these fields of interest.

We offer a unique and easy way of furthering your education, improving your career opportunities or simply increasing your knowledge on a certain area of interest.

Along with our wonderful list of courses, we offer great services to the benefit of all our students. They are:

  • Needs & Wants Satisfied: We strive to give our students our full attention. We want to help them every step of the way in completing their chosen courses.
  • Put on the Right Path: We make sure that our students are enrolled for courses that are right for them. We want to make sure that they will be happy and well prepared for their chosen career paths.
  • Well-Built Support System: Our well-built support system and on-call experts have been put into place to help our students finish their courses as quickly and successfully as possible.
  • Great Study Help: We give our students all the study help and materials they need to pass. ...
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