Child Day Care

Course Information:

• Grade 10 AND
• Learners must be at least 16 years of age AND
• Learners must be able to read and write in English

1. Introduction to Business English
2. Child Day Care DCD-101
3. First-Aid Concepts
4. Customer Satisfaction

1. Introduction to Business English

• Introduction to communication
• Non-verbal communication
• Business writing
• Speaking, listening and reading skills
• Meetings
• Presentations
• Work readiness

2. Child Day Care CDC-101

• Growth and Development:
  • Identify and explain growth and development
  • Identify and explain the factors affecting growth and development
  • The domains of development in the context of the whole child
• Learning in the Early Years:
  • How children develop learning in the early years
  • How play stimulates early learning
  • How technology stimulates early learning
  • How perceptual abilities influenced early learning
  • How learning styles stimulate early learning
• Inclusion and Special Needs:
  • Inclusion and special needs as an aspect of inclusion
  • Definition of inclusion
  • Barriers to inclusion
  • Special Needs within the context of inclusive practice
  • Common problems found in early childhood development
  • The importance of early identification
  • The importance of identifying children who are gifted
  • Organisations that can assist parents and caregivers and provide advice
• Diversity in Early Childhood:
  • The meaning of diversity in the context of inclusive practice
  • Reflect on and share personal feelings about living in a diverse society
  • Plan, draft and administer a questionnaire to share ideas on how people feel about living in a diverse society
  • How culture, socio-economic conditions, HIV/AIDS and gender effects early childhood development and early learning
  • The importance of an anti-bias approach in early childhood.

3. First Aid Concepts

• The medical-legal implications and principles of First Aid
• Elementary human anatomical structures
• Appropriate First Aid procedures

4. Customer Satisfaction

• Clearing the barriers:
  • Customer relationship skills can build success
  • Dealing with difficult people
  • Burn-out: A common threat to customer satisfaction
  • The secret to successful cooperation
• Building the foundation:
  • Understanding your customers
  • The problem with customer service
  • The customer is not always right
  • Problem solving
• Using the tools:
  • Cooperation techniques
  • Building motivation with customer feedback

In order to complete this course successfully, learners will be expected to complete specific assignments AND/OR a Portfolio of Evidence (PoE). There are no exams for this course.

A provider programme is a course that is developed, curriculated and assessed by Skills Academy. A provider programme carries no external accreditation and it has no link to any other academic institute. It is a programme intended to provide a learner with knowledge and skills.

A learner is welcome to make reference to his or her successful completion of the provider programme course on his or her CV. Most employers would be happy to see that current or potential employees show interest in improving their skills and knowledge.

According to the South African Qualifications Authority (SAQA), non-credit-bearing programmes (such as Skills Academy’s provider programmes) can help learners in the following ways:

• They can provide practical or hands-on learning.
• They can increase employability, self-employment opportunities, and mobility within workplaces and sectors.
• They can provide occupationally-directed learning.
• They can contribute towards closing the skills gap as identified in the Workplace Skills Plan, the Sector Skills Plan, and the National Skills Plan.