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Do your Call Centre Operators need to sound Professional?Enrol Now & Get Your Free Pronunciation ePointers

Duration: Group Training at all branches. From 8:30 am – 4:30 pm.
Minimum of 10 bookings

Presented by Qualified, Expert, Facilitators.
All our Facilitators have Diplomas, Degrees and Doctorates with up to 30 years experience in Voice, Psychology and Performance.

Course Content:✔ Answer Calls Promptly
✔ Speak Clearly
✔ Improve Accent & Pronunciation
✔ Handle Irate Callers Efficiently
✔ Provide Customer Service Excellence
✔ Have a Confident Vocal Image
✔ Sound Enthusiastic
✔ Project a Positive Image of the Organisation
✔ Relaxation and De-stressing the voice
✔ Resonance & Vocal Projection
✔ Vocal Pitch and Variety
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The Voice Clinic is a global leader in professional communication skills training, with branches operating in Johannesburg, Pretoria, Cape Town & Durban. Founded in 1988 by Monique Harrisberg, The Voice Clinic has successfully led individuals and corporate groups to personal and professional empowerment, dynamic speech and new found confidence. At The Voice Clinic, Internationally Trained, Professional Voice Coaches and Facilitators with over 580 years Combined Experience, are Committed to Delivering Programmes that Guarantee Exceptional Outcomes for Clients who Seek to Improve their Presentation and Language Skills.
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