Championing Management & Leadership
ENDED
Online Short Course by
RCA
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Online
/ Short Course
Details
COURSE OUTCOMES
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Understanding the functions of Management & Leadership
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Implementing the roles of a Manager and Leader
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Applying different Management & Leadership styles
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Utlilising empathy in the workplace
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Adapting one's management approach to different individuals
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Developing Induction Programmes for New Staff
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Fascilitating Staff Training
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Growing & developing one's Team
Outline
COURSE OUTLINE:
1. Defining Management
2. Roles and Skills of a Manager
3. Types of Managers
4. Styles of Management
5. Attributes & Attitudes of Effective Managers
6. Leadership & Management
7. Good Leader vs Bad Leader
8. The 5 Levels of Leadership
9. Management by Walking Around
10. Managing People
11. Managing New Staff
12. Problem Solving
13. Team Cohesion
14. Team Motivation
15. Feedback to Employees
16. Staff Disciplinary Situations
17. On the Job Training
18. Dealing with Burnout
19. Culture Development
20. Developing Empathy
1. Defining Management
2. Roles and Skills of a Manager
3. Types of Managers
4. Styles of Management
5. Attributes & Attitudes of Effective Managers
6. Leadership & Management
7. Good Leader vs Bad Leader
8. The 5 Levels of Leadership
9. Management by Walking Around
10. Managing People
11. Managing New Staff
12. Problem Solving
13. Team Cohesion
14. Team Motivation
15. Feedback to Employees
16. Staff Disciplinary Situations
17. On the Job Training
18. Dealing with Burnout
19. Culture Development
20. Developing Empathy
Schedules
Aug 22, 2016 - Oct 28, 2016
ENDED
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RCA operates as a training provider and consultancy to best in class brands across retail andhospitality sectors.
We seek to develop the human capital within your organization through training and evaluation to ultimately increase customer satisfaction and sales.
