Details
This half-day training workshop covers the basics of Cleaning Staff and Tea Lady Duties and is excellent for training new employees and refreshing existing employees.
The Tea Lady plays a key role in providing a refreshment service to the company’s customers and staff. During this workshop, emphasis is placed on a variety of basic skills required by cleaning and tea ladies to provide excellent service to your staff and customers.
This course will assist and provide the learner with increased workplace management skills and aim to instil a sense of responsibility in the workplace, improve attention to detail, highlight the importance on all aspects of hygiene within the workplace and to increase delegates’ confidence and competence in fulfilling their tasks.
Outline
- Introduction to business etiquette
- Customer service
- Office maintenance
- Preparing refreshments
- Dress code
- Restroom cleaning
- Time management
- How to improve cleaning productivity
All cleaning staff and staff responsible for preparing and serving teas and lunches to staff / directors.
Also:
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Drivers
-
Security Guards
-
Cleaners
Special Offer
The Peer Group consists of skilled specialists, who cumulatively have more than 80 years of experience in the Human Resource field.
The Peer Group has been in business for over 16 years and prides itself on it’s loyal Customer Base. Our clients regard our facilitators and training as world class. In our programs, participants become engaged in an experience that mirrors the pressures and challenges faced in a real world situation.
The Peer Group’s point of difference lies in the results they achieve.
The Peer Group strives to consistently exceed customers’ expectations in terms of:
- World class training programmes
- Brilliant trainers
- Excellent customer service
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