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National Certificate: Contact Centre Support NQF 2 LP73269, SAQA 71490, 128 Credits

Online Certification by  Training Force (Pty) Ltd
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Online / Certification


Purpose: Any individual who are or wishes to be involved in the Contact Centre industry, will have access to this qualification. It also serves as the entry qualification into Contact Centre operations and management.

Entry Criteria: 
■ Numeracy at NQF Level 1 or equivalent.
■ English (verbal & written communication skills) at NQF Level 1 or equivalent.
■ Computer operating skills at NQF Level 2 or equivalent

Skills Outcomes:
■ Identify Contact Centre customers and their needs.
■ Respond to customers with factual and accurate information.
■ Gather and process data specifically related to Contact Centres.
■ Operate as a team member in a diverse working environment.
■ Perform to the required standards and requirements.
■ Implement and articulate operational activities in a Contact Centre.
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Training Force is a member of Workforce Holdings Training & Consulting Cluster. We are a registered training provider focused on delivering industry and jobspecific skills assessments and training interventions to businesses and their employees across a variety of industries. Since our establishment in 2003, we have provided service to
over 3 500 companies with training interventions and upskilled over 200 000 workers through our branches accross South Africa. By delivering practical training solutions, we help businesses secure a more productive workforce. All our learnerships are aligned with SAQA (South African Qualifications Authority), the National Qualifications Framework (NQF) and accredited with SETA Quality Assurance departments.
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